Utilities and Retail Energy - SentiLink
Utilities and retail energy
Manage bad debt losses from fraudulent accounts and increase customer approvals.
SentiLink helps utilities and energy retailers reduce bad debt tied to fraud losses and increase customer count by identifying low-risk applications. Our predictive solutions identify fraudulent applications tied to identity theft, synthetic fraud, and referral abuse rings, which lead to bad debt losses. SentiLink can help you accurately identify more low-risk applications in your onboarding flow, allowing you to increase the number of signups that make it to approval.
### Trusted by leading financial institutions and fintechs
13/15
Top Banks
8/10
Top Credit Unions
50+
Fintech Unicorns
Account signup
Confidently grow your business with true consumers.
Detect and prevent organized fraud rings from exploiting and abusing your promotions and affiliate programs, ensuring these incentives benefit genuine customers and drive real growth. Strengthen your credit and collections policies by stopping stolen identities and verifying that consumers provide valid information upon account signup.
ID Theft Score
Identify fraudulent applications and reduce losses from traditional ID theft.
Synthetic Fraud Score
Detect synthetic identities with unparalleled accuracy and catch edge cases that would normally go unnoticed.
Operations
Automate more decisions to streamline operations.
SentiLink’s predictive scores can help you optimize the time your operations team spends on manual review and step-up verifications related to fraud and identity verification. Strengthen your identity verification processes and form a strong, reliable customer base of legitimate consumers.
Facets
Build in-house models and tailor business policies in rules engines using flexible attributes infused with fraud, risk and identity intelligence.
Testimonials
“SentiLink’s flexible technology and synthetic identity solution fit the needs of our deployment well, making working with the product and team positive and easy. From the founders to everyone we have worked with, they’re always willing to partner with my team to identify fraud trends and threats. With SentiLink, we are one team with a mutual goal to stop identity fraud.”
Jen Martin
Head of Fraud and Claims, Citizens
“SentiLink’s personalized support, responsiveness, and willingness to collaborate with us on any fraud problem prove that they value partnership over a typical client relationship. When we set out to create a more frictionless onboarding experience for our customers, SentiLink’s ID Complete helped complete PII for 92% of incoming applications and their Insights helped clear our underserved customers with a match rate of more than 80% – this increased our overall application funnel by 5% with a streamlined onboarding process.”
Othman Abu Samra
Senior Manager, Fraud Strategy, Cherry
“You can’t go wrong with SentiLink – their data on identity is amazing and we consider it one of the sources of truth for resolving fraud cases. Having access to the Fraud Intelligence Team via the escalate feature of the Dashboard is fantastic. I have the benefit of expanding the power of my team with the expertise of colleagues in the industry and bring extra attention to those hard-to-solve fraud investigations.”
Elizabeth Young
Portfolio Risk Analyst, Cardless
“The SentiLink team clearly designed its solutions with the fraud analyst in mind because they are easy to understand, evaluate, and use. In our ongoing battle against fraud, we have confidence that the tools provided by SentiLink are helping us lend to legitimate customers in underserved markets.”
David Kubota
Vice President, Data Science, Concora Credit
“SentiLink has allowed us to increase protection for our members and streamline our onboarding process while also providing economic efficiencies. Their team has been incredibly responsive and supportive — a true partner to us at Current.”
Stuart Sopp
CEO, Current